Alto Ready: trained before the first shift

What Alto Ready covers

• Store basics: How a store runs: departments, who you report to, schedules, clocking in and out, breaks and what to wear.
• Customer service: Greeting and helping shoppers, answering questions, and handling a complaint calmly, to the standard coastal and resort customers expect.
• Safety on the floor: Safe lifting, ladders and step stools, box cutters, spills, working in freezers and coolers, and staying safe in the heat.
• Front end and cash handling: Register basics, cash, card and EBT payments, returns and exchanges, and helping at self-checkout.
• Stocking and merchandising: Rotating stock first in, first out, facing and fronting shelves, breaking down pallets and keeping the backroom organized.
• Fresh departments: Produce quality and rotation, date checks, and keeping cold products cold in deli, dairy, freezer and cooler.
• Work the right way: Attendance and calling out, respect at work, how to report a problem safely, and your right never to pay a fee.
• For leads and supervisors: Running a shift, covering breaks, helping new associates on their first day and passing on problems early.

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